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Customer Relations Specialist

The CRS is part of the person centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.


ESSENTIAL FUNCTIONS ? JOB SPECIFIC


Core Responsibilities - 80%
? Greet patients as they arrive and stay consistent with the company?s customer service philosophy
? Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
? Data Entry into EHR systems
? Completes financial paperwork, ensuring all required forms are completed in entirety
? Verify insurance/demographic information at each visit and update if necessary
? Collect co-pays, when applicable
? Answer phone in polite and courteous manner
? Direct phone calls and messages to appropriate office staff
? Monitors waiting area to ensure timeliness of appointments
? Check provider?s schedule daily for additions
? Receive daily reports from MIS for information needed on patients that have upcoming appointments
? Balances daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
? Disperse Daily Mail
? Ensure lobby/waiting area is clean and picked up


Other Responsibilities - 20%
? Regular attendance except as excused.
? Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
? Conducts self in accordance with employee manual.
? Attend all training as required by company, Accreditors and Funders.
? Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
? Communicate any changes/updates discovered through other means to Office Supervisor
? Other duties as assigned


ESSENTIAL FUNCTIONS ? COMPANY WIDE


? Regularly attends work except for approved absences
? Attends all training as required
? Maintain professional, ?champion? behavior
? Provides quality customer service
? Provides services with a commitment to service excellence
? Works in a way that exhibits a commitment to personal excellence
? Team Oriented and Values Diversity



Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.


EDUCATION


High School/GED preferred


WORK EXPERIENCE


At least one year experience in customer service required



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